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Privacy Policy

This Privacy Policy lets you know how your personal information is being collected, stored, and shared and this is line with EU General Data Protection Regulations.

Three Bears Vets Ltd is registered with the ICO (Information Commissioners Office) as a data controller, my registration number is XXXXXXXXXX.

We may update this Policy from time to time so please check this page periodically for any changes. By using our website, you are agreeing to be bound by our privacy policy.

If you have any questions about our privacy policy please contact us at

Legal basis for collecting data

The legal basis for Three Bears Vets Ltd collecting and processing your data is on the basis that:

  • As the provider of your animal’s veterinary care, we have a legitimate interest in collecting and processing your data. This includes some or all the following:

    • To enable us to provide our veterinary services to clients

    • To provide communications including via email, SMS and post, which we think will be of interest to you

    • To enable us to communicate with you about benefits, changes, or reminders regarding our healthcare plan.

We obtain information about you when you use our website, for example, when you book online, register online, purchase items from our store or complete the contact form on the website.

If you fill in the contact form on the website, the information that you fill in as well as the message is sent directly to the practice email address by our website provider.

The type of information we collect

The personal information we collect may include your name, address, email address, IP address, your animal’s name, breed, sex and age.


Our site uses cookies to distinguish you from other users of our site. It is possible to switch off cookies by setting your browser preferences. For more information on how our website provider uses cookies please click here ( )

Use of personal information

We may use your information to:

  • Send you reminders about events such as annual vaccinations

  • contact you about your pet’s treatments

  • send you information that may be of interest, if you have requested it

  • contact you about promotions or offers

  • notify you about changes in our services or care provision

Audio recordings

We may make audio recordings of consultations. This is to facilitate accurate clinical record keeping, and for staff protection purposes. These recordings are stored securely and never shared with any other parties.

Data storage time

Data is stored for as long as you are our client plus seven years. You can request that your data is deleted immediately if you wish.

Where data is stored

Personal data and clinical records are stored on a secure, password protected, cloud based service. No other companies or third parties have access to these records.

Disclosure of your information

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your rights

You have a choice about the type of information you receive from us. As a client of our services, you understand and agree that personal information you provide will be held on a database operated by us and we will contact you about your pet’s treatment using your preferred method of communication.

You have the right to access information held about you. Please contact us if you wish to receive a copy of your personal information.

You have the right to transfer your own and your pet’s personal records to another veterinary practice at any time. We will never transfer this information without your consent.

We will only send you direct marketing communications by SMS, email or post about new products and services if you have consented to receive them.

You can change your marketing preferences at any time by contacting us by email:  or telephone on 07477873891 .

If you are not happy with the way we have used your data you may complain to the ICO at or telephone 0303 123 1113.

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